One record for every caregiver and every client
Caregiver profiles hold credentials, availability, and rating. Client profiles hold care needs, contacts, and billing details. Scheduling, EVV, notes, and invoicing all read from the same records, so nothing has to be entered twice.
Everything about a caregiver that scheduling needs to know
Each caregiver's profile holds their certifications and expiry dates, uploaded documents, availability, skills, and rating. Scheduling reads from it directly, so a caregiver whose credential has lapsed doesn't get offered the shift, and the one with the right skills and an open Tuesday does. Caregivers keep their own availability current from the app.
What the caregiver needs to know, before they knock
A client's profile holds their care needs: assistance required, safety notes, diet, and instructions from the family. It also holds contacts, the billing rate, and the schedule. Caregivers see the care needs in the app on the way to the visit. The office sees the rest. When something changes, it changes in one place.
Each person sees what their job needs, and nothing else
Caregivers see their own clients and shifts. Schedulers see the roster and the calendar. Payroll and billing details are limited to the people you choose. Data is encrypted in transit and at rest, and CareWave is HIPAA-compliant with a BAA included on every plan, not sold as an add-on.
See your caseload in one place
Start a free trial, or book a 30-minute demo and we'll walk through caregiver and client profiles using scenarios from an agency your size.