Found a bug?

A clear bug report is the fastest way to get something fixed. Here is what to check first and what to send us.

Before you report

Before sending a report, take a minute to rule out the common causes.

Quick troubleshooting checklist:

  • Try refreshing your browser or clearing your cache
  • Check if you're using a supported browser (Chrome, Firefox, Safari, Edge)
  • Verify your internet connection is stable
  • Try logging out and logging back in
  • On the mobile app, make sure you're on the latest version

If none of these steps resolve the issue, send us a bug report.

Bug report template

Use this template so we have everything we need to reproduce the problem:

**Bug summary:**
Brief description of the issue

**Steps to reproduce:**
1. Go to [specific page/section]
2. Click on [specific button/element]
3. Enter [specific data/information]
4. Observe the issue

**Expected behavior:**
What you expected to happen

**Actual behavior:**
What actually happened

**Environment:**
- Browser: [Chrome/Firefox/Safari/Edge + version]
- Operating system: [Windows/Mac/Linux + version]
- Mobile app: [iOS/Android + app version, if relevant]
- Screen resolution: [if relevant]

**Additional information:**
- Error messages (exact text)
- Screenshots or screen recordings
- Console errors (if you know how to check)
- Any other relevant details

**Impact:**
How this affects your work (Low/Medium/High/Critical)

Submit your report

Email your report to hello@carewave.us with your agency name in the subject line.

Email support

Send the report with screenshots or recordings attached

Email hello@carewave.us

Tip:

Screenshots and screen recordings help us understand the issue much faster. Your operating system's built-in screenshot tool is enough, or use a recorder like Loom.

What happens next?

Here is what to expect after you send a report:

1

Acknowledgment

We'll reply to confirm we have it and ask for anything that's missing.

2

Reproduce and triage

We reproduce the problem on our side and rank it by how badly it affects your day.

3

Investigation & fix

Anything that blocks scheduling, clock-in, billing, or payroll goes first. Timelines depend on severity and complexity.

4

Resolution & follow-up

We'll let you know when the fix is live and ask you to confirm it's resolved on your side.

Priority levels:

  • Critical: Nobody can log in, clock in, or run payroll
  • High: A major feature is broken for your agency
  • Medium: A feature works but not the way it should
  • Low: Cosmetic issues