Installation & system requirements
What you need to run CareWave: supported browsers, mobile requirements, network settings, and the steps to create your account.
System requirements
CareWave runs in the browser for office staff and as a mobile app for caregivers. There is nothing to install on office computers.
Desktop and laptop
- • Operating system: Windows, macOS, or Linux
- • Browser: A current version of Chrome, Firefox, Safari, or Edge
- • Internet: A stable broadband connection
Mobile devices
- • iOS: iPhone or iPad running iOS 16.4 or later
- • Android: Android 8.0 (API level 26) or higher
- • Internet: Cellular data or Wi-Fi
- • Location: Location access for GPS-verified clock-in and clock-out
Tips for a smooth experience
- • Keep browsers and the mobile app updated
- • Use a stable internet connection
- • Allow location and microphone access on caregiver phones
- • Close unneeded browser tabs when the office is busy
- • Bookmark app.carewave.us for office staff
- • Turn on notifications so alerts reach caregivers
Web browser requirements
CareWave supports all modern web browsers. For the best experience, we recommend using the latest versions of the following browsers:
Chrome
Version 90+
✓ Recommended
Firefox
Version 88+
✓ Supported
Safari
Version 14+
✓ Supported
Edge
Version 90+
✓ Supported
Browser settings required
- • JavaScript: Must be enabled
- • Cookies: Must be enabled for carewave.us
- • Local storage: Must be enabled
- • Notifications: Allow notifications from app.carewave.us if you want browser alerts
- • Microphone: Allow access if you record voice notes from the browser
Mobile app requirements
The CareWave mobile app is what caregivers use in the field: the day's schedule, each client's care needs, GPS-verified clock-in and clock-out, two-minute voice visit notes, and messaging. It is coming to the App Store and Google Play.
iPhone & iPad
iOS 16.4 or later
- • iPhone and iPad
- • Location access for clock-in and clock-out
- • Microphone access for voice visit notes
- • Coming soon to the App Store
Android
Android 8.0 (API 26) or later
- • Phones and tablets
- • Location access for clock-in and clock-out
- • Microphone access for voice visit notes
- • Coming soon to Google Play
What caregivers use the app for
- • Today's schedule and upcoming shifts
- • Each client's care needs before the visit
- • GPS-verified clock-in and clock-out (EVV)
- • Push notifications for schedule changes and messages
- • Two-minute voice visit notes at clock-out
- • Review and approval of the WaveAI report
- • Real-time messaging with the office
- • PIN lock to protect client information
Network & security requirements
If your office network has a firewall or content filter, these are the settings to check.
Network requirements
- • Connection: A stable broadband connection
- • Ports: Outbound HTTPS (443)
- • Domains: Allow *.carewave.us
Security requirements
- • TLS: Version 1.2 or higher
- • Firewall: Allow outbound HTTPS
- • Antivirus and filters: Allow carewave.us
HIPAA on CareWave
- • Data is encrypted in transit and at rest
- • Two-factor authentication is available for every account
- • Audit logging of user activity
- • A Business Associate Agreement (BAA) is included with every plan
Installation steps
CareWave is cloud-based, so there is nothing to install for the office. Follow these steps to get set up:
Create your account
Create your agency's account at app.carewave.us with your agency details.
Create your account →Verify your email
Check your email and click the verification link to activate your account.
Complete setup
Follow the guided setup to configure your agency, add team members, and set your preferences.
View setup guide →Get caregivers on the app
The CareWave app for iOS and Android is coming to the stores. Until then, we'll show you the caregiver experience on a demo.
About the app →Need help with setup?
Email hello@carewave.us and we'll help you get your agency up and running.