Help & support
If something in CareWave isn't working the way you expect, or you have a question about your plan, this is where to start.
Introduction
Whether you've hit a bug, have an idea for a feature, or need help with your account, the fastest route is an email to hello@carewave.us. Tell us your agency name and what you were trying to do, and we'll take it from there.
Found a bug?
We take bugs seriously. The more detail you give us, the faster we can reproduce the problem and fix it.
What to include in your bug report:
- • Steps to reproduce the issue
- • What you expected to happen
- • What actually happened
- • Screenshots or screen recordings if applicable
- • Your browser and operating system, or your phone model
- • Any error messages you received
Have a feature request?
Most of what we build starts as a request from an agency using the product. Your feedback tells us what to build next.
How to submit a good feature request:
- • Describe the problem you're trying to solve
- • Explain how this feature would help your workflow
- • Provide examples or use cases
- • Include mockups or sketches if you have them
- • Tell us about any workarounds you're currently using
Need help with billing, licensing, etc.
For questions about your plan, invoices, the BAA, or anything else on the business side, email hello@carewave.us and we'll sort it out.
Common billing questions:
- • Plan changes and upgrades
- • Invoice and payment questions
- • Refund requests
- • Billing cycles
Licensing & compliance:
- • HIPAA compliance questions
- • Data security and privacy
- • Enterprise plans
- • Integration requirements