Billing, licensing & account help
Questions about your plan, invoices, the BAA, or anything else on the business side: here is how plans work and how to reach us.
Billing & subscriptions
CareWave is a flat monthly price based on how many caregivers you have. Every plan includes the complete platform, with no setup fees, and you can cancel anytime.
Common billing questions:
- • Plan changes and upgrades
- • Invoice and payment questions
- • Refund and credit requests
- • Billing cycles
- • Payment method updates
- • Tax exemption certificates
- • Multi-location billing
Plans:
- • Starter: $499/month, up to 10 caregivers
- • Growth: $699/month, up to 25 caregivers
- • Pro: $899/month, up to 50 caregivers
- • Enterprise: Custom pricing, unlimited caregivers and locations
- • Flat monthly price
- • No setup fees
- • BAA included on every plan
Billing tips:
- • Keep your billing contact and payment method up to date
- • If your caregiver count is about to pass your plan limit, tell us and we'll move you up
- • Email us before you add a location so billing stays simple
Licensing & compliance
CareWave handles protected health information, so compliance is part of every plan rather than an add-on.
Compliance & security:
- • HIPAA-compliant infrastructure
- • Business Associate Agreement (BAA) on every plan
- • Data encrypted in transit and at rest
- • Role-based access and audit logs
- • Two-factor authentication
- • Encrypted backups
What each plan adds:
- • Client and family portals (Growth and up)
- • API access for integrations (Growth and up)
- • Multi-location support (Pro and up)
- • White-label mobile app (Pro and up)
- • SSO/SAML and custom integrations (Enterprise)
- • Custom SLA and uptime commitments (Enterprise)
Documents available:
Enterprise plans
If you run more than 50 caregivers or several locations, the Enterprise plan is priced and set up around your operation.
Scale
- • Unlimited caregivers and locations
- • Fully branded white-label platform
- • Enterprise reporting and data warehouse
Security & integrations
- • SSO/SAML
- • Custom integrations and APIs
- • Custom SLA and uptime commitments
Support
- • Executive account management
- • Training and onboarding
- • Implementation help
Want to talk through an Enterprise plan?
Book a 30-minute demo and we'll size it to your caseload and locations, and you'll leave with an exact monthly number.
Book a DemoContact us
One address for everything on the business side. Tell us your agency name and what you need, and we'll reply during business hours.
When to book a call vs email:
Book a call for:
- • Plan sizing and upgrades
- • Contract discussions
- • Enterprise setup
- • Anything with several moving parts
Email for:
- • Invoice and payment questions
- • Document requests (BAA, policies)
- • Account access problems
- • Anything that isn't urgent
Need a hand?
Email us with your agency name and the question, or book a call and we'll walk through it together.